Terms and Conditions

Scope of the agreement

By using this site or requesting a repair you are dealing with a service business that repairs and maintains washing machines across the districts of Makkah, including homes, flats, shops and hotels.

Using the site means you accept these terms. If you do not agree with any part of them, your use of the site is not treated as agreement to the part you dispute.

Service and pricing

The price is not fixed before the inspection and diagnosis. We quote it to you before starting any work, and we do not begin a repair without your agreement to the price.

The price may change if an additional fault is found after disassembly that was not visible at the inspection. In that case we tell you the change before continuing, and we do not go ahead without your agreement.

Quoted prices cover the labour and the parts. Any transport charge applies if you ask us to take the machine out of the building.

Warranty

We give a 3 month warranty on parts and labour from the date the repair is completed.

The warranty does not cover misuse or continuous commercial use, control board damage caused by voltage spikes or fluctuation, physical damage, operation after the fault appeared, or consumable items that wear out by nature such as seals and filters.

The warranty covers reworking or replacing the faulty part within that period. It does not cover damage to other parts caused by an uncovered fault.

Appointments and access

The visit time is agreed by phone or on WhatsApp, and we keep to it unless something outside our control happens, in which case we tell you a new time in advance.

We need the technician to reach the machine and a power supply near it. If you are out at the appointment time, please arrange to be there or to authorise someone else.

We may photograph the machine before and after the repair to record its condition, and those images are used only in the warranty record.

Customer responsibilities

Please switch the machine off as soon as you notice any fault or leak, and do not keep running it while waiting for the visit, because repeated operation can increase the damage and take the job outside the warranty.

Please tell us the brand, the model and any error code shown on the display, as that speeds up getting the correct part.

Please secure valuables and nearby furniture, because the work involves removing parts and moving the machine slightly.

Limits of liability

We are not responsible for water damage caused by running the machine after a fault has appeared, or for neglecting to close the water valve.

We exclude liability for loss of any data stored on a smart control panel, and we advise clearing it before service.

Brand names are mentioned for compatibility and to describe the type of machine only. They are not our trademarks, and we claim no intellectual property rights over them.

Governing law and contact

These terms are subject to the laws of the Kingdom of Saudi Arabia, and any dispute may be referred to the competent authority.

Where the Arabic and English versions differ in interpretation, the Arabic version applies.

For any question about these terms, call 0550938913 or message us on WhatsApp at the same number.